Our Service Charter is our commitment to you as a customer.
We commit to:-
- Dealing with you in a fair, courteous, professional and efficient manner each and every time you contact us
- Our Customer Service Advisors will be skilled and trained to answer any of your questions & resolve any issues
- Our fees will be published on our website and communicated to you as a customer before they are applied
- Operating within the terms of our contract with you
- We will strive to constantly improve our service, actively looking to gain feedback and act upon it.